Q&A
DO YOU HAVE A QUESTION?
Check our 'practical information' section to find the answer you need about your event Trail Alsace by UTMB!
Before starting the registration process, please check you have a MyUTMB account and your race results are linked to your page. Find out here all the info to set up your account.
A 48h registration priority window is given to the owners of a valid UTMB Index. Runners without a valid UTMB Index may wait for 2 days before entering the registration process. For more information, please check all the benefits here.
If the registration process continues to loop, please change your device and browser. We advise you to use a computer and the Chrome browser. If your payment has been refused, please try again later, try with another credit card or contact your bank.
If you have registered, but have not received a confirmation email, first check with your bank to see if you have been debited. If you have not been debited, try registering again. If you have been debited, please check your Spam folder or contact us via our contact form here in case you haven't received any email in your Spam.
Registration opens on 5 August at 11.00am for runners holding an UTMB Index, then on 7 August at 11.00am for everyone else on a first come, first served basis, without pre-registration or random draw, until places are filled. There will be no waiting list, reopening of registrations or possibility of transferring the race number to another participant.
Runners may cancel their registration at any time via their runner's area.
If you HAVE taken out the cancellation insurance, depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on Apply for a refund to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions.
More information on the "Insurance" page of the event.
If you have NOT taken out the registration cancellation insurance, no refund will be possible. You can check our registration conditions here. To cancel your registration, access your registration dashboard and click on the Cancel my registration button.
According to our registration conditions: Registration is personal. It is not possible to transfer a registration to someone else or to postpone registration to the following year under any conditions.
BEFORE THE RACE
Check the registration conditions of the Trail Alsace by UTMB 2026 HERE.
Check the rules of the Trail Alsace by UTMB 2026 HERE.
To validate your registration, we need your PPS code, which you must enter 3 months before the date of the race.
To validate your registration, please follow the steps below:
- Visit the PPS website to start your journey from February 17th: PPS
- Complete the suggested modules
- At the end of the journey, you will receive your PPS code
- Log in to your MyUTMB account to access your registration and paste the PPS code into your dashboard (Section: Registration Status).
Do you look for an accommodation? Find out all our recommendations HERE
Do you want to discover the region Grand Est ? Find out all our recommendations HERE
All roads lead to Alsace!
Find the different modes of transport HERE
